Why RPA cannot work in isolation

Robots are everywhere, well at least in the media, and they have been the talk of the town for some time now. Plenty of companies have stepped forward to become early adopters and promoters of Robotic Process Automation (RPA) technologies, deploying bots in different areas of the organisation, particularly in the back office. Naturally, they have then looked to scale up and use RPA in other areas of the company.

Bots are promoted as a fast and cost-effective way to reduce operational overheads and drive process efficiencies but now, as these early adopters are coming out the other side of pilot initiatives, they are reflecting on their experiences and we are seeing a slightly different story emerge.

Bots can be deployed in a number of ways and solve discrete challenges right across the business, but as with any solution, there is a time and a place. As the old saying goes; ‘if you only have a hammer, everything looks like a nail’. Well, bots are the hammer and too many tasks in the organisation are being viewed as nails.

OmPrompt | Insights - Why RPA cannot work in isolation

By stepping back and viewing the challenges and the organisation holistically, digitisation opportunities are put in perspective and contextualised.

  • Will using a certain technology solve a discrete problem but move issues up or downstream?
  • How will it be maintained?
  • How adaptable to change is it?
  • How scalable is it?
  • What else can it do?
  • What else can it integrate with?
  • How will the solution fit and work with the organisation’s employees?
  • How does it help the organisation serve the customer base?
  • These are just some of the questions to work through as technology vendors are identified and selected.

RPA technologies will feature strongly over the next few years as business leaders further embrace digitisation, but bots will not and cannot work in isolation. Look past the media hype surrounding RPA as it is not the only means to a very complex end. Instead, RPA will form one part of a much more diverse ecosystem which includes established enterprise systems, plus the latest artificial intelligence and natural language processing offerings. These will complement existing systems but deliver significant value such as visibility, control and the ability to manage diverse interconnected processes.

About OmPrompt Ltd.

OmPrompt makes supply chains sentient with our AI-driven platform by providing end-to-end connectivity, control, and performance for more profitable order processing, fulfilment and settlement. We help supply chain, customer care, and finance leaders to collect, analyze and apply data through automation, allowing you to manage by exception and know more about your customers’ and suppliers’ orders than they do. Our solution transforms diverse data from multiple-systems, functions and enterprises into structured, usable information ready for your teams and systems. We leverage multiple technologies and automation tools – from EDI, OCR, and RPA to natural language processing, machine learning, IoT, and cognitive computing – while also working with your current people and systems. Our inclusive, end-to-end solution accommodates your trading partners’ technology and processes as they are without any change or disruption. We help drive perfect orders that lead to perfect invoices and increased cash flow. With OmPrompt you can automate with impact: improve working capital, reduce DSOs, and create an outstanding experience for customers that drives retention, loyalty and profitability.

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