One of the ways OmPrompt help customers grow is through mergers and acquisitions. While M&As are fantastic for the expansion resources, expertise and customer bases, they do come with the complexity of multiple systems, and individual ways of managing the supply chain. Omprompt’s engagement with Stryker is an example of how we can help companies do more with less across multi lingual and international customer bases.
7 years ago, Stryker came to us with a problem of having to scale their orders, whilst dealing with an entirely manual process. Their customer service team had reached their workload tipping point, but with tightened margins, couldn’t hire new staff.
“Pretty much every single order needed to be entered by hand – every ship-to address, every purchase order number, every product code… you name it, someone had to key it in.” – Stryker Operational Staff Member
It was for this reason that Stryker looked for an order automation solution that could increase their capacity without increasing cost.
7 years later, we are proud to say that Styker have expanded their scope with OmPrompt to 10+ new countries, and have benefited from a reduction in costs, freed customer care time and increased standardisation across their order management processes.
“They now have a standard way of entering and reporting on orders, allowing them to see exactly what is happening, when and how; consistently” – Stryker Operational Staff Member
This year, OmPrompt and the teams in each countries are expanding their solution footprint from our standard high volume transaction processing to picking up more infrequent and less standard non-EDI transactions. This includes supporting Stryker to retrospectively make changes to master data, to allow for better quality master data and transaction processing! The volumes of these orders equate to thousands per month and we are really excited for the next phase in each country.
To learn more about how we help world-leading companies manage M&A’s with our Order Management Platform, don’t hesitate to get in contact with our team.
OmPrompt specialise in helping global suppliers and manufacturers manage the flow of order management information to and from customers, third party providers, and suppliers.
Our order management platform provides EDI connectivity, non-EDI document automation, visibility and control solutions in order-to-cash and procure-to-pay processes. With one platform you can connect to any partner, automate any document and process any format.