Claims for credit from customers is an all too common fact of life in supply chain. Shortages, damages and price discrepancies are just a few reasons why an invoice won’t be paid in full or on time. The volume of these claims, their diversity and the amount of time required by teams spent investigating and processing them is time, effort and money that you would rather see deployed elsewhere, preferably on preventing them in the first place! Add in the pressure of having to comply with your customers’ claim processes, and you can see that the problems quickly mount up. With negative impact on Days Sales Outstanding (DSO) performance, poor customer experience, and little to no root cause analysis, it can be hard to make things better when you are often just focused on trying to stand still.
This is why we are proud to announce that we recently went live with a claims solution for a Fortune 500 company, whose trading partners include Sainsburys, Tesco, Waitrose, Morrisons, Asda, Coop and Wilko, all of whom we were able to leverage our network ready connectors with.
The project was designed to reduce the amount of time to process and validate invoice disputes from their largest retail customers. It works by digitising and extracting the data from the inbound claim in the first place, automatically inputting the data into middleware to be validated, indexed, and linked with more context (e.g their orders). Then, the claim is organised and put straight into the ERP system.
By managing claims/ debit notes automatically, teams are able to gain visibility and spend more time challenging claims, performing root cause analysis and improving customer experience. If you are interested in learning more about how we help world-leading companies remove administrative tasks and contest claims faster, then read our claims automation case study, or get in touch with our team.
OmPrompt specialise in helping global suppliers and manufacturers manage the flow of order management information to and from customers, third party providers, and suppliers. Our order management platform provides EDI connectivity, non-EDI document automation, visibility and control solutions in order-to-cash and procure-to-pay processes. With one platform you can connect to any partner, automate any document and process any format.