Amazon’s continued growth has fundamentally reshaped ecommerce. Constantly altering how business in the supply chain transact with one another – particularly if you’re trading on Vendor Central.
The speed in which Amazon operates with its customers and suppliers is down to the efficiency of standardised data and processes they use with their partners. It’s why their user-experience has set the bar in service.
However, despite rapid advancements in various order and supply chain technology – many feel high-volume ecommerce trading is a cumbersome, manual-heavy process.
Which almost feels like the opposite of the ecommerce experience you and I have as an end-customer.
How to simplify high-volume, ecommerce transactions
EDI solutions are how your procedures and processes speak the “Amazon language”. It’s a necessary part of improving relationships within your supply chain.
EDI means you, your suppliers, and your customers are all on Amazon’s wavelength. It also means you can automate both order processing and inventory management.
By standardising your order formats, you improve your reach and ability to interact with Amazon and meet the expectations they demand of a reseller.
People now prefer to (or have to) shop via ecommerce, and because of Amazon’s size and scale, ecommerce is Amazon.
In some cases, however, this is easier said than done.
The challenges of selling via Amazon
- Manual processes
Either fully or partially in areas such as order capture, order confirmation, dispatch, invoicing, and chargeback processes. Or partially automated processes like automated EDI orders, but manual verifications.
- Specific Amazon data challenges and requirements
Customer to supplier code translation errors, more than one Amazon code (ASIN) for one supplier SKU), consumer units to case conversions and back again, re-ordering of discontinued SKUs months later, price disputes despite accurate pricing.
- Lack of process visibility and proactive approach
No view of last-minute changes by Amazon to booking times or multiple bookings against the same PO. Difficulty accumulating documents and data to dispute chargebacks, overall challenging to identify issues before impacting the customer / reacting faster to issues when specified by customer (chargebacks)
- UOM Conversion
Consumer units to case conversions, confirming orders manually as each line needs confirmation, more than on Amazon code (ASIN) for one supplier SKU)
- Amazon chargebacks
Investigating and analysing is a time-consuming activity, particularly synchronisation between Amazon PO and shipping for Amazon PO.
Chargeback reasons can include:
- Unauthorised product shortages,
- Unauthorised product substitutions,
- Product quality issues
- Sell-by date issues
- Late deliveries or early deliveries
- invoicing discrepancies
Are you’re manually moving order and inventory data between your Amazon portal and your ERP?
In that case, you’re allowing process inefficiency, increasing your cost-to-serve and opening the door the potential costly errors.
Physically confirming each line of Amazon code (ASIN) for each SKU can lead to costly errors. You usually don’t sell individual items to your customers, but customers will order individual products via Amazon.
In your ERP, a pack of 12 items is listed under one SKU. Amazon will buy the box but sell each item within the box singularly. Now, it’s same SKU on your system, meaning there are different ASINs under the same SKU.
This can and will overwhelm your system. It’ll confuse your team, and lead to chargebacks which will leave you wondering if it’s worth all the trouble in the first place!
Ecommerce trading at scale can, and should be easier
Your Amazon efforts should be about building relationships, maximising fulfilment performance, and minimising the risk of chargebacks.
To do that, you need technology that can:
- Streamline manual process
- Standardise data
- Identify issues quickly
- Show relevant info in one place within a few clicks
- Be scalable as demand and volume increases
Which is why OmPrompt’s Amazon EDI integration solution was created.
Orders visible in your ERP
If you’ve begun your Amazon journey using two disparate systems, it means incoming orders aren’t immediately visible in your ERP for shipping and planning purposes.
OmPrompt is an EDI solution that eliminates non-value-added tasks around order entry and invoicing within your ERP. The platform makes it easier to link up with third parties through EDI, so dispatching orders and fulfilment is completed quicker, and without any manual error.
Amazon brings with it complexities like differing tax regulations, palette requirements as well as various claim and invoicing demands.
We’re able to map that data directly into your ERP, automating these caveats depending on the product.
This is done with the machine-learning Business Rules Engine, making defining your unique minimum and maximum order requirements a one-time process. It’s then entirely automated.
Supportive, no matter your format
OmPrompt’s order management platform supports a wide selection of EDI standards. This includes ANSI X12 and EDIFACT standards, as well as XML for Amazon.
We make doing business with Amazon easy with one solution for all Amazon transactions, including (but not limited to)
- Purchase Order (PO) – ORDERS (850)
- Purchase Order Confirmation (POA) – ORDRSP (855)
- Advance Shipment Notice (ASN) – DESADV (856) Invoice (INV) – INVOIC (810)
You can start automating today; we’re ready to show you how.
Speeding up both online and EDI orders
By fully automating all incoming Amazon data, you better utilise Amazon and enterprise structure/unstructured data. You’ll achieve new levels of speed and accuracy for both online, and EDI orders.
In a supply chain, timing is everything, and if you’re receiving order data quickly, then you’re dispatching orders quickly.
Speed is the ultimate way to achieve ecommerce success.
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