2020 witnessed unprecedented digital disruption, and many organisations are under the pump to streamline both internal and customer-facing operations as a result. However, as many look to increase innovation by altering business processes, they soon encounter roadblocks or are unsure where to begin. Hyperautomation may be the answer.
At the end of 2019, Gartner listed ‘hyperautomation‘ as trend number one of its Top 10 Strategic Technology Trends in 2020. Sometimes referred to as ‘Digital Process Automation,’ hyperautomation can be defined as the enhancement of current processes. It’s about getting the maximum usage of various technologies like RPA, machine learning, and AI – eliminating human input dependence.
The ‘hyper’ in hyperautomation means taking this automation one step further. Conventional automation helps optimise processes, while hyperautomation adds another layer of intelligence that makes processes even faster with error-free end-to-end automation. It can be viewed as a way to augment human efforts, as opposed to replacing them.
The difference between conventional automation and hyperautomation is the combination of automation tools working towards a common goal to optimise low-value tasks. Machine learning and artificial intelligence combine, so output becomes an automatic process that runs efficiently without human intervention.
The technology combines with humans to create an informed workplace, with an agile methodology that relies on data and insights to direct decision making.
What hyperautomation comprises of
The most critical component of hyperautomation is the ability to encompass multiple forms of automation, collaborating to deliver maximum business value:
Artificial Intelligence (AI)
AI in this context means the series of intelligence processes available in a company’s arsenal, including machine learning (ML), which identifies patterns, natural language processing (NLP), and optical character recognition (OCR).
Robotic Process Automation (RPA)
RPA is process automation that enables users to automate tasks based on a series of actions usually done manually.
Intelligent Business Management
Going beyond the scope of RPA, and more than just automating single tasks, Intelligent Business Management comprises of a set of tasks designated in the end-to-end workflow.
Meaning, the examination of data usage and tools to obtain more in-depth and actionable insights into processes, forecasts, and outcomes to create better ROI.
Benefits of hyperautomation
Hyperautomation means your workforce is always informed of the latest marketplace information and trends in real-time, so tasks are performed at peak optimisation.
Instead of being tasked with repetitive and low-value tasks, a workforce can get more engagement from their roles as they can resolve problems more effectively using creative and out the box thinking.
Having hyper automated processes means:
- Increased productivity
- More collaboration
- Broken down data silos
- Better customer experiences
- Advanced analytics
- Real-time, accurate insights
- More confident forecasting
- Better team collaboration
- Organisational agility
- Simpler scalability
How it works
Hyperautomation goes beyond a single platform or software offering. Meaning, a business needs to adopt tools that can work alongside one another (interoperability). The need for interoperability is more crucial than ever as we adapt our processes from now on in this COVID-altered landscape. A toolbox solution, if you will.
Not only will the tools you choose need an interoperability foundation, but they’ll also need out the box capability which can pull data no matter the source and can use APIs to communicate with your existing software.
Speaking of which…
How OmPrompt fits into a hyperautomation toolbox
Gartner puts it like this, “As no single tool can replace humans, hyperautomation today involves a combination of tools, including RPA, intelligent business management software, and AI, with a goal of increasingly AI-driven decision making,”
The selection of the right tools for the toolbox is critical. These tools should support rapid deployment, deliver against clear business outcomes, and help realise ROI as soon as possible.
OmPrompt’s order management platform ingests documents no matter the source format and extracts the data, which can then be translated to streamline incoming and outgoing orders, claims, settlements, invoices, and more.
The platform utilises machine learning to refine and improve data ingestion, and with its Business Rules Engine, companies can define their own presets and configurations to manage exceptions with ease.
So, while implementing OmPrompt into your daily processes won’t make you ‘hyper automated,’ it does form part of a hyperautomation foundation with its interoperable nature. It works in conjunction with your ERP, CRM, and customer-service software to complete a hyperautomated toolbox.
In terms of the benefits we mentioned earlier, here’s how OmPrompt can help deliver a few of those outcomes:
Our automation solutions enable teams to focus on value-added tasks and to manage by exception. Because the automation objectives and solutions are outsourced to OmPrompt, business and IT are relieved of managing and maintaining the technology, plus there is less technical debt. Business and IT teams can do more quickly, more intel, more accurately, more consistently, and with more control.
Broken down data silos
WindScreen for end-to-end multi-enterprise process visibility – multi-enterprise chat functionality to streamline interdepartmental and external communications and reduce/eliminate email. Siloed automation solutions achieve their functional objectives of improving task-based activities but are not joined up. The data these solutions use is not leveraged to its full potential, and the value opportunities are missed.
Improved customer experiences
Our solutions are designed to support customer-facing processes in a way which reduce process cycle times, enable businesses to communicate more effectively and automatically with customers, proactively monitor processes to help teams react much faster, and provide insights which improve collaboration and help reduce/remove friction from operations (e.g., Perfect Order Analysis).
Reduce customer onboarding times (EDI integrations) so revenue can be realised more quickly, and customer mandates met. OmPrompt can help businesses be easy to do business with.
ZeroTouch and AI-supported automation of manual document capture processes. A Business Rules Engine with prebuilt, configurable validation and process automation rules and automated monitors designed to identify, alert and resolve data capture errors.
As businesses change and adapt their structures, markets, and systems, they need solutions to flex with them. Be that migration from SAP ECC to HANA or splitting of divisions. Our flexible integration options and the ability to manage data (Business Rules Engine) means companies can evolve over without needing to start from scratch each time.
Cloud-platform, designed to absorb volume increases without additional resources because a) trading partner onboarding is outsourced – minimal resource required from the client to support new trading partners’ onboarding into existing solutions.
Additionally, our zero-touch approach to structured/unstructured data means automation performance is maximum, and with machine learning, exceptions are kept to a minimum.
How to begin your hyperautomation journey
Creating and then applying a hyperautomation strategy is made easier with a roadmap, the crucial first step. Begin by laying out business outcomes and the processes that you want optimised as a result. Then, identify processes that can be left behind – as automating a flawed process will only make things harder.
Next, determine the digital operations tools aligned to your roadmap and develop an investment strategy to acquire said tools. Finally, create your digital operations toolbox to deliver on each step of your hyperautomation journey.
We’re here to help
No one tool can deliver you total hyperautomation; it’s a set of tools that need to work together to provide hyper automated processes. OmPrompt is one such tool that’s designed with hyperautomation at its core.
If you’d like to know more about how and why, please get in touch below, and we’ll be with you as soon as possible.