Managed services.

Our managed services make our all-in-one order management platform work like clockwork.

Our managed services reduce the stress of implementing, configuring and maintaining new solutions. With a process that is as transparent as it is productive, you can focus on your core role. Your team don’t need to up-skill or become a dedicated resource. We make it our responsibility to deliver the greatest ROI, in the shortest time possible.

OmPrompt | Managed Services diagram

OmPrompt’s comprehensive service meant the whole project was up and running without placing any significant burden on our IT function

European Supply Chain Director

The detailed project plan/workbook was very helpful. The level of detail was perfect, it was relevant, updated at regular intervals and timelines were clearly set out to ensure we stayed on track for completion

Supply Chain Manager

Onboarding.

Our onboarding method starts before day one. It’s tried and tested, refined across a variety of industry challenges. We capture your solutions and business requirements making sure we maximise your ROI. Our team will run and manage the build phase, including integration, testing, deployment and training.

Client success.

Your journey with OmPrompt doesn’t stop at the door. We work smart to track and maximise automation performance. This means our shared solutions remain relevant to changing business needs. Our Client Success team support you, providing regular reviews and optimisation opportunities. Your success is our success.

The implementation of this project has been swift and effortless

European E-Commerce Manager

The team was willing to work extraordinary hours, to meet the goals of the project, and to cope with the time differences with Chile

Customer Service Manager

Platform support.

Our platform support comes from a dedicated Operations Team on a daily basis: 24/7, 365 days a year. No matter whether it’s change management, queries or monitoring solution performance, our team are on demand. It’s all part of the service and our promise to you.

The project methodology is one of the most important added values of OmPrompt

Customer Service Manager

Related customer success stories.

OmPrompt | Manufacturer of Plant-Based Food Products

Claims automation

Manufacturer of Plant-Based Food Products

We saw a 40% FTE reduction in the complaint handling department by implementing OmPrompt

56%

reduction in claims

32%

reduction in the cost of claims

OmPrompt | World-Leading Water Brand

Growing order volumes, reduced headcount

World-Leading Water Brand

What’s exciting is how we’ve unlocked resource. We grew by just under 30% in two years despite our reduced team size. We couldn’t have done this without OmPrompt.

OmPrompt | Case study image - Concha Y Toro

EDI as a managed service

Like most companies, CyT needs automation; we need to be able to grow. Businesses are facing difficult times, and all staff need to be on the same page to make way for progress and development