Case studies.

Case studies.

Find out why and how our customers work with us—you might find a reason, too.

OmPrompt | Case study image - Concha Y Toro

EDI as a managed service

Like most companies, CyT needs automation; we need to be able to grow. Businesses are facing difficult times, and all staff need to be on the same page to make way for progress and development.

OmPrompt | Industries - Food

Dairy Manufacturer

Reducing human error, increasing satisfaction

With more time available, the team has been able to benefit from additional training and up-skilling.


manual orders reduced by 80%


of customers satisfied with OTIF deliveries

OmPrompt | Luxury Chocolate Manufacturer

Luxury Chocolate Manufacturer

Digitising Customer Service

Eases up indeed a lot of the workload for the team

15 mins

Order processing turnaround reduced from 48 hours to 15 mins


Able to cope with 50% reduction in team

The solution is very innovative, and the information extracted from the documents is very reliable.

Finance & Supply Chain Director
OmPrompt | Manufacturer of Plant-Based Food Products

Claims automation

Manufacturer of Plant-Based Food Products

We saw a 40% FTE reduction in the complaint handling department by implementing OmPrompt.


reduction in claims


reduction in the cost of claims

OmPrompt | World-Leading Water Brand

Growing order volumes, reduced headcount

World-Leading Water Brand

What’s exciting is how we’ve unlocked resource. We grew by just under 30% in two years despite our reduced team size. We couldn’t have done this without OmPrompt.

OmPrompt | World-Renowned Beverage Producer

Creating the Perfect Order

As the team doesn’t have to spend as much time placing the orders themselves, they can review the orders. Now they can focus on engaging with customers


order automation to date


order accuracy

OmPrompt | Case study: Global Cleaning Suppliers Manufacturer

Achieving 93% automation

Global Cleaning Suppliers Manufacturer

If I could start the process with OmPrompt again, I would bring them in on a strategic level. There have been a few other projects that have been given to other vendors purely because we didn’t get OmPrompt in there quick enough.


levels of automation achieved


hours saved

OmPrompt | Global Spirits Company

Sales order automation

Global Spirits Company

OTIF is a big drive for us, with OmPrompt we now have more time to focus on it.


increase in touchless order automation


reduction of manual data entry