Case studies.
Find out why and how our customers work with us—you might find a reason, too.
EDI as a managed service
Like most companies, CyT needs automation; we need to be able to grow. Businesses are facing difficult times, and all staff need to be on the same page to make way for progress and development.
Dairy Manufacturer
Reducing human error, increasing satisfaction
With more time available, the team has been able to benefit from additional training and up-skilling.
80%
manual orders reduced by 80%
100%
of customers satisfied with OTIF deliveries
Luxury Chocolate Manufacturer
Digitising Customer Service
Eases up indeed a lot of the workload for the team
15 mins
Order processing turnaround reduced from 48 hours to 15 mins
50%
Able to cope with 50% reduction in team
The solution is very innovative, and the information extracted from the documents is very reliable.
Claims automation
Manufacturer of Plant-Based Food Products
We saw a 40% FTE reduction in the complaint handling department by implementing OmPrompt.
56%
reduction in claims
32%
reduction in the cost of claims
Growing order volumes, reduced headcount
World-Leading Water Brand
What’s exciting is how we’ve unlocked resource. We grew by just under 30% in two years despite our reduced team size. We couldn’t have done this without OmPrompt.
Creating the Perfect Order
As the team doesn’t have to spend as much time placing the orders themselves, they can review the orders. Now they can focus on engaging with customers
80%
order automation to date
99.8%
order accuracy
Achieving 93% automation
Global Cleaning Suppliers Manufacturer
If I could start the process with OmPrompt again, I would bring them in on a strategic level. There have been a few other projects that have been given to other vendors purely because we didn’t get OmPrompt in there quick enough.
93%
levels of automation achieved
10,000
hours saved
Sales order automation
Global Spirits Company
OTIF is a big drive for us, with OmPrompt we now have more time to focus on it.
50%
increase in touchless order automation
1/3
reduction of manual data entry