Global Cleaning Supplies Manufacturer
Achieving 93% automation
OmPrompt was approached by a global cleaning suppliers company to help increase their existing levels of automation in their business, support new lean business objectives, and improve process efficiencies. After speaking with a long standing OmPrompt Customer, who already dominates the personal care market, the Director started to understand the strategic role that OmPrompt has within a global organisation.
The company sought a solution that could help them deal with the diverse languages, enable them to centralise customer fulfilment within the UK Shared Service Centre, drive process efficiencies and help them to maintain the same level of activities and order processing whilst reducing resources.
93% level of automation achieved across EMEA
New roles created organically, by reinvesting transactional hours into business support
Increased service delivery by reducing order entry errors
10% of staff released
All customer fulfilment tasks centralised within SCC
18% increase in Automation in 12 months