Global Cleaning Supplies Manufacturer
Achieving 93% automation
93%
levels of automation achieved
10%
of staff released and over 10,000 hours saved
18%
increase in automation in 12 months
If I could start the process with OmPrompt again, I would bring them in on a strategic level. There have been a few other projects that have been given to other vendors purely because we didn’t get OmPrompt in there quick enough.
Business problem
OmPrompt was approached by a global cleaning suppliers company to help increase their existing levels of automation in their business, support new lean business objectives, and improve process efficiencies. After speaking with a long standing OmPrompt Customer, who already dominates the personal care market, the Director started to understand the strategic role that OmPrompt has within a global organisation.
The company sought a solution that could help them deal with the diverse languages, enable them to centralise customer fulfilment within the UK Shared Service Centre, drive process efficiencies and help them to maintain the same level of activities and order processing whilst reducing resources.
I would recommend getting OmPrompt to come in and do an audit of your different departments to see where they can save you money, errors, time and possibly even people – if that’s what you’re looking to do.
Results
93% level of automation achieved across EMEA
New roles created organically, by reinvesting transactional hours into business support
Increased service delivery by reducing order entry errors
10% of staff released
All customer fulfilment tasks centralised within SCC
18% increase in Automation in 12 months
Related customer success stories
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The benefits have clearly been realised in terms of reducing admin errors, and building resilience into the team.
80%
order automation to date
99.8%
order accuracy increased to 99.8%
Growing order volumes, reduced headcount
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What’s exciting is how we’ve unlocked resource. We grew by just under 30% in two years despite our reduced team size. We couldn’t have done this without OmPrompt.
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OTIF is a big drive for us, with OmPrompt we now have more time to focus on it.
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increase in touchless order automation
1/3
reduction of manual data entry