EDI as a managed service
Concha Y Toro (CyT) is the largest wine producer from Latin America and is one of the world’s most successful wine companies. Their market-leading brand, Casillero del Diablo, ranks as one of the UK’s top 10 wine brands. CyT’s UK operation was multiplying, and the business needed a way to automate an ever-increasing volume of order-to-cash order management documents.
In the past, order processing was completely manual. Full days were spent keying in orders from multiple customers in different formats. This meant no time to improve customer experience or supplier collaboration.
With a need for speed, efficiency, process automation, and data integration CyT turned to OmPrompt as their partner of choice to support them on their integrated automation journey.
OmPrompt’s partnership with CyT is focused on minimising their technical debt with scalable and flexible cloud solutions, reducing process debt with cloud automation, reimagining multi-enterprise processes via collaborative digital technologies, and connecting a patchwork of processes and technologies using one integrated and centralised platform providing end-to-end visibility and control.
The aim has been to provide solutions that connect diverse B2B trading communities and standardise, streamline, and make visible multi-enterprise order-to-cash and procure-to-pay supply chain processes across order capture, fulfilment, and settlement.
This journey started before any global pandemic came along but continued through disruption and into the new normal. OmPrompt’s agile, cloud-based nature has meant project delivery had not changed in 2020, as the platform was designed to work from anywhere. As CyT’s customer’s experienced massive disruption, they could meet orders as usual despite not being in the office together.
CyT’s journey with OmPrompt began by helping them connect via EDI to retailers such as Aldi, Tesco, Sainsbury’s, Waitrose and others. The project initially focused on onboarding customer orders and invoices. OmPrompt’s Onboarding Team took responsibility for designing the solution and interfacing with CyT’s systems. They proactively communicated with CyT’s customers, on behalf of CyT, to connect them to the OmPrompt platform. Once connected, the OmPrompt team took ownership of end-to-end solution testing, deployments and hypercare.
Outsourced EDI and non-EDI solution enabling business teams to focus on core activities and improving other supply chain processes
Visibility – one place to see all EDI and non-EDI inbound and outbound customer documents
Cost savings due to significant reduction of manual data entry
Significant order capture efficiency gains and increased order processing controls
Ability to include additional EDI and non-EDI documents at any time