OmPrompt | Concha Y Toro hero image

EDI as a managed service

Like most companies, CyT needs automation; we need to be able to grow. Businesses are facing difficult times, and all staff need to be on the same page to make way for progress and development

Sergio Perez, Business relationship Manager
OmPrompt | Concha Y Toro image

Business problem

Concha Y Toro (CyT) is the largest wine producer from Latin America and is one of the world’s most successful wine companies. Their market-leading brand, Casillero del Diablo, ranks as one of the UK’s top 10 wine brands. CyT’s UK operation was multiplying, and the business needed a way to automate an ever-increasing volume of order-to-cash order management documents.

In the past, order processing was completely manual. Full days were spent keying in orders from multiple customers in different formats. This meant no time to improve customer experience or supplier collaboration.

With a need for speed, efficiency, process automation, and data integration CyT turned to OmPrompt as their partner of choice to support them on their integrated automation journey. 

OmPrompt’s partnership with CyT is focused on minimising their technical debt with scalable and flexible cloud solutions, reducing process debt with cloud automation, reimagining multi-enterprise processes via collaborative digital technologies, and connecting a patchwork of processes and technologies using one integrated and centralised platform providing end-to-end visibility and control.

The aim has been to provide solutions that connect diverse B2B trading communities and standardise, streamline, and make visible multi-enterprise order-to-cash and procure-to-pay supply chain processes across order capture, fulfilment, and settlement.

This journey started before any global pandemic came along but continued through disruption and into the new normal. OmPrompt’s agile, cloud-based nature has meant project delivery had not changed in 2020, as the platform was designed to work from anywhere. As CyT’s customer’s experienced massive disruption, they could meet orders as usual despite not being in the office together. 


CyT’s journey with OmPrompt began by helping them connect via EDI to retailers such as Aldi, Tesco, Sainsbury’s, Waitrose and others. The project initially focused on onboarding customer orders and invoices. OmPrompt’s Onboarding Team took responsibility for designing the solution and interfacing with CyT’s systems. They proactively communicated with CyT’s customers, on behalf of CyT, to connect them to the OmPrompt platform.  Once connected, the OmPrompt team took ownership of end-to-end solution testing, deployments and hypercare.

OmPrompt | Concha Y Toro image

Whether I’m talking to my Account Manager, Project Manager or the Technical teams, the OmPrompt approach was the same: everyone was willing to help no matter the time spent, the time of day or the issue. The approach like the solution is very flexible

Sergio Perez, Business relationship Manager


OmPrompt | Increased customer satisfaction

EDI solutions – able to meet customer facing EDI requirements

OmPrompt | EDI connectivity

Outsourced EDI and non-EDI solution enabling business teams to focus on core activities and improving other supply chain processes

OmPrompt | Improved visibility

Visibility – one place to see all EDI and non-EDI inbound and outbound customer documents

OmPrompt | Cost savings

Cost savings due to significant reduction of manual data entry

OmPrompt | Order-to-cash (O2C)

Significant order capture efficiency gains and increased order processing controls

OmPrompt | Non-EDI document automation

Ability to include additional EDI and non-EDI documents at any time

Related customer success stories

OmPrompt | World-Renowned Beverage Producer

Creating the perfect order

The benefits have clearly been realised in terms of reducing admin errors, and building resilience into the team


order automation to date


order accuracy increased to 99.8%

OmPrompt | Industries - Food

Dairy Manufacturer

Reducing human error, increasing satisfaction

With more time available, the team has been able to benefit from additional training and up-skilling


manual orders reduced by 80%


of customers satisfied with OTIF deliveries

OmPrompt | Global Spirits Company

Sales order automation

Global Spirits Company

OTIF is a big drive for us, with OmPrompt we now have more time to focus on it


increase in touchless order automation


reduction in manual data entry

Subscribe to the newsletter and keep up to date with the latest OmPrompt projects!