EDI as a managed service
Concha Y Toro (CyT) is the largest producer of wine from Latin America and is one of the world’s most successful wine companies. Their market-leading brand, Casillero del Diablo, ranks as one of the top 10 wine brands in the UK.
CyT’s UK operation was growing quickly and the business needed a way to automate an ever increasing volume of order-to-cash order management documents. Business Relationship Manager, Sergio Perez, said, “our ideal objective was to find a new vendor who could solve both our EDI and non-EDI challenges, and no longer require any manual intervention from CyT, where for once, we wouldn’t have to worry about manual data entry.”
They needed a solution which could remove manual data entry from their Customer Service team, enable them to see all EDI and non-EDI orders in one place, reduce costs and help them meet new EDI mandates in the shortest time possible.
CyT’s journey with OmPrompt began by helping them connect via EDI to retailers such as Aldi, Tesco, Sainsbury’s, Waitrose and others. The project initially focused on onboarding customer orders and invoices. OmPrompt’s Onboarding Team took responsibility for designing the solution and interfacing with CyT’s systems. They proactively communicated with CyT’s customers, on behalf of CyT, to connect them to the OmPrompt platform. Once connected, the OmPrompt team took ownership of end-to-end solution testing, deployments and hypercare.
EDI solutions – able to meet customer facing EDI requirements
Outsourced EDI and non-EDI solution enabling business teams to focus on core activities and improving other supply chain processes
Visibility – one place to see all EDI and non-EDI inbound and outbound customer documents
Cost savings due to significant reduction of manual data entry
Significant order capture efficiency gains and increased order processing controls
Ability to include additional EDI and non-EDI documents at any time