World-Leading Water Brand
Growing order volumes, reduced headcount
This global client has 270 customers which order approximately 25,000 – 27,000 full truckloads of beverages a year. Although their top 4-5 customers are using EDI, the big tail of independent customers required more manual intervention.
When demand started increasing for bottled waters after the recession, this brand knew they needed to be prepared to meet the demand – this meant finding efficiencies – particularly in their processes.
“When we started, there was a lot of manual intervention. We would take orders from emails and over the phone, then re-key them onto SAP and manage the order/stock check-in in SAP and manually check them…”
~ Head of Customer Supply Chain
Our client needed to find ways to make their processes ‘lean’ and make sure transactional tasks were as efficient as possible. They selected OmPrompt’s order automation solution to help them meet this goal.
After unlocking order automation, our client is looking to automate remittance management, complaints and PODs with OmPrompt.
Improved visibility of customer orders
Time to focus on customer experience
Time to focus on optimising their logistics model and stock levels
Reduced team size