World-Leading Water Brand
Growing order volumes, reduced headcount
What’s exciting is how we’ve unlocked resource. We grew by just under 30% in two years despite our reduced team size. We couldn’t have done this without OmPrompt.
Business problem
This global client has 270 customers which order approximately 25,000 – 27,000 full truckloads of beverages a year. Although their top 4-5 customers are using EDI, the big tail of independent customers required more manual intervention.
When demand started increasing for bottled waters after the recession, this brand knew they needed to be prepared to meet the demand – this meant finding efficiencies – particularly in their processes.
“When we started, there was a lot of manual intervention. We would take orders from emails and over the phone, then re-key them onto SAP and manage the order/stock check-in in SAP and manually check them…”
~ Head of Customer Supply Chain
With OmPrompt, we’re able to step away from the transactional and let the process run itself.
Solution
Our client needed to find ways to make their processes ‘lean’ and make sure transactional tasks were as efficient as possible. They selected OmPrompt’s order automation solution to help them meet this goal.
Now we don’t have to touch every order multiple times. Our people have more time to do all the things you’d expect the customer-facing team to do. It’s so critical to my team!
Results
After unlocking order automation, our client is looking to automate remittance management, complaints and PODs with OmPrompt.
Improved visibility of customer orders
Time to focus on customer experience
Time to focus on optimising their logistics model and stock levels
Reduced team size
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Claims automation
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We saw a 40% FTE reduction in the complaint handling department by implementing OmPrompt
56%
reduction in claims
32%
reduction in the cost of claims
Creating the perfect order
The benefits have clearly been realised in terms of reducing admin errors, and building resilience into the team
80%
order automation to date
99.8%
order accuracy
EDI as a managed service
Like most companies, CyT needs automation; we need to be able to grow. Businesses are facing difficult times, and all staff need to be on the same page to make way for progress and development