World-Renowned Beverage Producer
Zero-touch sales order automation
80%
Order automation to date
99.8%
Order accuracy increased to 99.8%
15mos
ROI within 15 months
Because the team doesn’t have to spend as much time placing the orders themselves, they can review the orders. Now they can focus on engaging with customers
Business problem
Our client is a global brewing and beverage company that produces premium lagers and beers.
In order to match the expectation associated with their premium brands, they needed to ensure that their customer interface and the way they deliver goods to their customers was at a premium level too. They were looking for a way to support their ‘perfect order’ endeavour when they came across OmPrompt. “Our objective was to get a zero-touch order through automation, so we can deliver timely and accurate order taking, which would then deliver increased customer satisfaction”, stated their UK Supply Chain Director. “There’s more demand from our customers”, adds their UK Supply Chain Service Manager, “they expect more from us than they used to. We need to spend more time answering their queries and delivering added-value.” To meet this demand, “We wanted to be paperless, to change the way we had worked from the beginning – and automation seemed like a logical next step.”
The benefits have clearly been realised in terms of reducing admin errors, and building resilience into the team
Solution
To address these business challenges, process leaders turned to OmPrompt. OmPrompt designed and implemented a non-EDI sales order automation solution that extracted, transformed and processed data automatically from images, PDFs and spreadsheets using the platform’s ZeroTouch capabilities. ZeroTouch is a combination of OmPrompt technologies which allow non-EDI formats to be managed as if they were EDI. It delivers significant automation performance from the start allowing business teams to quickly refocus on value added tasks.
We run quite a complex business but OmPrompt took the time to understand what the team were going through with each order and took that knowledge, and put it into logical business rule
Results
Order accuracy increased to 99.8%
80% Order Automation to date
Increased Customer Satisfaction
Improved OTIF scores
Freed customer contact resources who can now spend their time visiting and talking to customers
ROI in 15 months
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Growing order volumes, reduced headcount
World-Leading Water Brand
What’s exciting is how we’ve unlocked resource. We grew by just under 30% in two years despite our reduced team size. We couldn’t have done this without OmPrompt.
EDI as a managed service
Like most companies, CyT needs automation; we need to be able to grow. Businesses are facing difficult times, and all staff need to be on the same page to make way for progress and development
Dairy Manufacturer
Reducing human error, increasing satisfaction
With more time available, the team has been able to benefit from additional training and up-skilling
80%
manual orders reduced by 80%
100%
of customers satisfied with OTIF deliveries