Digitise your customer facing processes from start to finish.
From orders to claims we have it covered.
Customers large and small, complex business rules, diverse data formats, disparate systems and master data discrepancies make order-to-cash processes difficult to manage.
Our cloud based Order Management Platform provides EDI connectivity, non-EDI document automation and visibility solutions enabling suppliers to connect to any partner, automate any order-to-cash document and process any format including EDI, Fax, PDF, XLS and email.
Our managed services reduce the stress of implementing, configuring and maintaining automation solutions and with a process that is as transparent as it is productive, you can focus on your core role.
Your team don’t need to up-skill or become a dedicated resource. We make it our responsibility to deliver the greatest ROI, in the shortest time possible, for all your customers, documents and formats.
Connect to your customers.
Select your process. Choose your document. Find your solution.
EDI Sales Orders
Our Customer Connect offering allows customers to share orders with you via EDI. Delivered as a managed service, we take the effort out of the process and on-board your customers to the platform for you. EDI orders are fully integrated with our non-EDI order automation solution so you can standardise the entire order entry process using a single platform.
Non-EDI Sales Orders
From PDFs, images and emails to spreadsheets and flat files, automate the processing of non-EDI customer orders regardless of the format. Control how customers can raise orders with intelligent rules, fully automate the process, eliminate manual data entry and be able to refocus teams on value added tasks.
Automate the processing of EDI and non-EDI contracts from customers or internal teams and intelligently link contracts to sales orders.
Step away from different and hard to manage spreadsheet templates, unstructured emails and telephone orders and offer a B2B ecommerce solution to your customers, distributors and staff with SelfServe.
Many customers share forecasts but interpreting and processing them can be manually intensive. Our Forecast Automation solution lets you to fully automate the normalisation of customer data, helps you fill in any blanks and can predict future volumes based on past volumes. Get time back so you can plan better and plan faster.
Advanced Shipping Notifications (ASNs)
More and more customers are mandating that their suppliers share ASNs. So if your customers are asking you to send ASNs for the first time, penalising you for not sharing them, or you are looking to partner with other suppliers and want to create consolidated ASNs, then our EDIConnect ASN solution can get you up and running quickly.
Proactively share Despatch Advices with the customers who want them and help reduce customer order status queries. Choose from EDI, PDF and email formats so no customer misses out.
Proof of Deliveries (PODs)
POD retrieval cycle times are often too long and ultimately can impact cash flow. Our POD solution reduces retrieval times, helps you see and track third party provider performance and allows you to access vital documentation, all from a single portal.
Goods Receipt Notes (GRNs)
Use GRNs to validate the success of your deliveries and proactively drive down claims. Automatically compare the GRN to your despatch data and be alerted to fulfilment issues before the customer disputes an invoice.
Help reduce the time it takes your customers to pay you by invoicing them in the way they want to be invoiced. EDIConnect for EDI helps you share invoices without any of the in house cost and hassle.
Our Claims Automation Solution digitises and intelligently standardises all the different claims you receive from your customers so you can spend less time processing data and investigate, dispute and resolve claims much more quickly.
Automate the sharing of despatch advices with the customers that need them as PDFs or as emails. Still manually invoicing customers? Fully automate the sharing of non-EDI invoices and have more time to make sure you are getting paid on time.