OmPrompt | New jobs created
OmPrompt | New jobs created

SelfServe

The B2B Ecommerce solution for suppliers to optimise customer experience and reduce the cost to serve

OmPrompt | Decorative border

Manually transacting with your B2B customers should be the exception and no longer the rule in today’s online ecommerce driven world.

We've got the online collaboration solution for you and your customers

Every one of your customers works differently.

B2B ecommerce buyers want control over their experiences and increasingly prefer to self-serve. Consumers have grown used to seamless, Amazon-like shopping experiences in their personal lives. Those experiences carry over to and shape their B2B buying expectations. 

Which is why we created SelfServe from OmPrompt.  

SelfServe, a seamless B2B ecommerce experience

Offer your customers an easy to use online experience:
OmPrompt | Reduction in time

Deliver a 24/7 service and enable them to create orders any time of the day, on any device

OmPrompt | An increase

Provide access and visibility so they can track shipments, access documentation such as invoices, and manage returns 

OmPrompt | Automated status updates

Keep them up to date with targeted notifications online or via email 

Optimise how you serve specific customers:
OmPrompt | Automation

Remove process inefficiencies such as manual order and returns processing with a fully integrated and automated ecommerce solution  

OmPrompt | Order settlement

Eradicate accuracy errors by making sure customers get it right the first time   

OmPrompt | Business rules

Optimise customer profitability and reduce revenue leakage with pre-built and configurable rules to govern fill rates, lead times, and order values  

OmPrompt | Configurable

Let customers track their order status and prevent ‘chase the case’ queries   

We're a lot more proactive than reactive now

Supply Chain Director
B2B ecommerce | SelfServe

You set the rules

The OmPrompt Business Rules Engine allows you to outline a multitude of order presets, so there’s no chance of inaccurate or invalid orders being submitted.  

You can define what customers can and can’t order, to where, how much or how little and when. 

Flexible integration

Integrate with leading ERPs or legacy systems, including multiple ERP instances. Connect directly or via middleware using a method that suits your business. 

One platform for all your customers

Integrate ecommerce customers with EDI and automated ‘manual customers’ using OmPrompt. Digitise and manage all your customers in one cloud platform. Find out more about our EDI and manual order automation solutions

Streamline your order management today

Enabling your customers to manage their orders in one space ultimately lowers your cost to serve them. SelfServe means they can get their information whenever they need it, on whatever device they choose.    Our platform allows the trading process to become well defined, controlled, and gives step-by-step visibility to the suppliers, driving satisfaction and process efficiency across your order management cycle.   

24/7, 365 support.

We take ownership of solution performance and support day-to-day. Available 24/7, 365 days a year, our Client Support Team are there to help you and customers.

The SelfServe portal is easier to use than keying onto SAP!

Global Food Manufacturer

Go Beyond and Bridge EDI Gaps

EDI & Non-EDI, All In One Place.

 It is not uncommon for your customers and suppliers to have different levels of digital maturity in different areas of their businesses. With OmPrompt’s data capture and processing tool kit you don’t have to stop at EDI. Non-EDI documents from customers and suppliers are included as part of a single, fully integrated solution. Streamline manual processes by automating PDFs, spreadsheets, faxes and emails. For any one customer or supplier see all transactions, EDI or manual, linked together, in one place.