The B2B Ecommerce solution for suppliers to optimise customer experience and reduce the cost to serve
Manually transacting with your B2B customers should be the exception and no longer the rule in today’s online ecommerce driven world.
We've got the online collaboration solution for you and your customers
Every one of your customers works differently.
B2B ecommerce buyers want control over their experiences and increasingly prefer to self-serve. Consumers have grown used to seamless, Amazon-like shopping experiences in their personal lives. Those experiences carry over to and shape their B2B buying expectations.
Which is why we created SelfServe from OmPrompt.
SelfServe, a seamless B2B ecommerce experience
Offer your customers an easy to use online experience:
Deliver a 24/7 service and enable them to create orders any time of the day, on any device
Provide access and visibility so they can track shipments, access documentation such as invoices, and manage returns
Keep them up to date with targeted notifications online or via email
Optimise how you serve specific customers:
Remove process inefficiencies such as manual order and returns processing with a fully integrated and automated ecommerce solution
Eradicate accuracy errors by making sure customers get it right the first time
Optimise customer profitability and reduce revenue leakage with pre-built and configurable rules to govern fill rates, lead times, and order values
Let customers track their order status and prevent ‘chase the case’ queries
You set the rules
The OmPrompt Business Rules Engine allows you to outline a multitude of order presets, so there’s no chance of inaccurate or invalid orders being submitted.
You can define what customers can and can’t order, to where, how much or how little and when.
Integrate with leading ERPs or legacy systems, including multiple ERP instances. Connect directly or via middleware using a method that suits your business.
One platform for all your customers
Streamline your order management today
24/7, 365 support.
We take ownership of solution performance and support day-to-day. Available 24/7, 365 days a year, our Client Support Team are there to help you and customers.
Go Beyond and Bridge EDI Gaps
EDI & Non-EDI, All In One Place.
It is not uncommon for your customers and suppliers to have different levels of digital maturity in different areas of their businesses. With OmPrompt’s data capture and processing tool kit you don’t have to stop at EDI. Non-EDI documents from customers and suppliers are included as part of a single, fully integrated solution. Streamline manual processes by automating PDFs, spreadsheets, faxes and emails. For any one customer or supplier see all transactions, EDI or manual, linked together, in one place.